RETURN & REFUND POLICY

 

We are committed to providing quality products to our customers. If you receive products from Studio Beautique that you are not 100% satisfied with, we will accept returns within 5 days of purchase.

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Please contact us by emailing info@studiobeautique.com.au to request a return authorisation.

 

Processing time for returns takes up to 14 business days from when the return is received. Products must be unopened, unused and with all original packaging and/or labels intact.

 

Once we have received your return, the products will be inspected to ensure they meet our standards and qualify for a change of mind return. If we are satisfied with the condition of the goods, we will provide you with a refund to the value of the product/s. If the condition of the product/s does not meet our standards the product/s will be returned to the customer at the customers cost.

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If you believe the product you have received is faulty please contact us immediately. Faulty products will be treated the same as a change of mind returns until we receive the returned good for inspection. If we believe the product/s are faulty we will provide you with a full refund.

Please choose your purchases carefully as once they are opened they cannot be refunded or exchanged.